DAMAGED OR DEFECTIVE ITEMS
You must contact 10orBetter within fourteen (14) days of receipt of the damaged or defective product and you must provide reasonable proof to us of such damage or defect.
Our manufacturer will promptly review your correspondence in order to determine whether such damage or defect warrants a new product sent to you at no additional cost. We will inform you of its decision to approve or deny your request for a new product along with an explanation of the decision.
We will not honor defect requests which are attributed to size concerns or design flaws, which may include: spelling, grammatical, font, design, or appearance errors.
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